Delivery & Returns

Carriage charges are calculated on the weight and dimensions of the products in your basket including any packaging and will be automatically applied at checkout. These charges are outlined below and can be viewed at any time within the checkout process once you have entered your delivery address.


United Kingdom

***As of 14/02/2015 free UK delivery for orders over £30.

We use Royal Mail 24 and a Next Day Courier. These services are usually delivered on the next working day but are not guaranteed.

Orders under 2kg:
England, Scotland, Wales, Northern Ireland, Scottish Highlands & Islands,
Channel Islands, Isle of Wight, Isle of Man
Royal Mail 24: £3.95

Orders over 2kg:
England, Scotland, Wales
Next Day Courier: £5.95

Northern Ireland, Scottish Highlands & Islands, Channel Islands,
Isle of Wight, Isle of Man
Royal Mail 24: £6.95


Europe
We ship to the following European Countries

Orders under 2kg
Royal Mail: From £6.95 – £12.60

Orders over 2kg
Austria (3 days): £15.57
Belgium (2 days): £13.14
Croatia (4-6 days): £37.41
Czech Republic (3-4 days): £20.43
Denmark (3 days): £15.57
France (2-3 days): £13.14
Germany (2-3 days): £13.14
Luxembourg (2 days): £13.14
Netherlands (2 days): £13.14
Republic of Ireland (2 days): £13.14
Slovakia (3-4 days): £20.43
Spain (3-4 days): £20.43
Sweden (4-5 days): £37.41
DPD Courier

Rest of World (and European Countries not listed above)
Price available on request – please email orders@richbrook.co.uk

Returns Policy

Merchandise in a new and saleable condition may be returned for exchange or refund of the amount you paid for the item (excluding P&P, unless faulty) within 28 days of purchase. The cost of return carriage in the instance of exchange or refund is the customer’s responsibility.

Items must be accompanied by the original documentation.

Please ensure that all returns are handled by a Signed-For carrier. We cannot be held liable for any returned items which fail to arrive. We will not be liable for any customs or duties charges incurred when returning goods.

Any goods that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.

This policy does not affect your statutory rights.

*** Free UK Delivery For Orders Over £30 *** Dismiss