Privacy Policy

PRIVACY STATEMENT

SECTION 1 – WHAT INFORMATION DO WE COLLECT AND WHAT WE DO WITH IT?

We collect information so we can fulfil orders that are placed on the site, provide great customer support and communicate regarding an order or provide information on offers and discounts.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us including your name, address, telephone number and email address. We collect this information in a few different ways which includes you providing the information via filling in a form on the website, via a telephone call, email or letter.

When placing an order you will have to provide your card details, we however do not store, save or hold any of this information on our system.

When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address via the use of cookies which provides us with information like your computer or mobile device, operating system, browser, country and region where your device is located. Other information that it collects includes pages you viewed, page response times, download errors and time spent on the site. This information allows us to view the website’s performance and make any needed improvements for a better customer experience.  To opt-out of this tracking please visit googles opt-out tool here: http://tools.google.com/dlpage/gaoptout.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 1.a – INFORMATION WE DO NOT COLLECT

We will never collect any special categories of data about you which includes your health, religion, ethnicity and any other unnecessary data.

 

SECTION 2 – YOUR CONSENT

This page fulfils our obligation to tell you about the ways in which we use your information from you using this website.

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

How do you withdraw your consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at orders@richbrook.co.uk or mailing us at: Richbrook International LTD, 3 Millers Close, Fakenham, Norfolk, NR21 8NW, United Kingdom

Some of the information we have is wrong what do you do?

If information we have on you is incorrect you can either go into your account (if you have one) and change it in there or contact orders@richbrook.co.uk and any changes needed will be made at the earliest opportunity.

Other information

You can contact us at any time using orders@richbrook.co.uk to discuss your data, how it is used or discuss the removing of your data.

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – PAYMENT

All payment is taken via Paypal. This provides our payment gateway for both credit and debit cards and offers full security for the user. We do not store your credit or debit card information in any way including databases, files, virtual or physical.

 

SECTION 5  Cookie Policy

Richbrook uses cookies to collect data about our website’s performance allowing us to give an improved user experience for our sites visitors.

For more information on how cookies are used and how you can manage them, visit www.aboutcookies.org.

Third Party Cookies

Richbrook uses a number of third party cookies for a few different reasons. These cookies are listed below along with a description of why they are used. They do not store directly personal information and are used for advertising and tracking site performance.

Google

Google cookies are used in our Ads PPC campaigns which is used for generating traffic and tracking sales performance on Richbrook.
Visit Google for more information on managing Google cookies.

Facebook

Facebook cookies are used in our Facebook Ads campaigns which is used for generating traffic and sales performance on Richbrook.
Visit Facebook for more information on managing Facebook cookies.

PaidOnResults

PaidOnResult’s cookies keep track of activity from affiliates which in turn rewards them for sales made on the Richbrook site.

Visit PaidOnResults for more information on managing PaidOnResults cookies.

 

SECTION 6 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways (PayPal) have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at orders@richbrook.co.uk or by mail at Richbrook International LTD, 3 Millers Close, Fakenham, Norfolk, NR21 8NW, United Kingdom.

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